Question 1

How far in advance should I book?

Accepted Answer

You can book at anytime, however we can provide the very best service if you allow us a couple hours at least to provide your transfer.

Question 2

Can I modify my booking after it's been made?

Accepted Answer

You sure can! Time, date, and number of riders can all be changed. Just contact us and we'll update your reservation.

Question 3

What's your cancellation policy?

Accepted Answer

We are super flexible on cancellations. We ask you to cancel at least 4 hours in advance for a full refund. Accommodations can be made if you miss the window, so always reach out!

Question 4

Do you provide child seats?

Accepted Answer

Yes we do! We provide rear-facing, front-facing, and booster seats to cover all ages. Car seats are provided at an additional cost, which we roll into an all-inclusive price.

Question 5

Are pets allowed?

Accepted Answer

Pets are more than welcome! We only ask if your pet is on the larger side, please bring a blanket for your friend to rest on. Don't forget to mention you are riding with your furry friend when booking!

Question 6

Can you make multiple stops during my trip?

Accepted Answer

Yes, stops can always be accommodated. There will be an additional cost and that can be discussed via email or over the phone with a customer representative.

Question 7

Do you offer hourly service or just point-to-point?

Accepted Answer

Hourly service is right up our alley! You choose the type of vehicle and share the number of riders and we will get back to you with a price.

Question 8

Do you service out-of-town destinations beyond the tri-state area?

Accepted Answer

All out-of-town destinations are on the table. From DC to Boston, we've got you covered.

Question 9

What's your policy on traveling with children without car seats?

Accepted Answer

We can provide a transfer with no child seats. The decision is yours as the parent or guardian.

Question 10

What about luggage and strollers?

Accepted Answer

Always be specific with luggage and strollers so we can provide the correct vehicle each time you travel.

Question 11

What airports do you service?

Accepted Answer

We service all tri-state airports, even the more uncommon ones like PHA (Westchester), HPN (White Plains), TEB (Teterboro), and ISP (Long Island MacArthur), along with JFK, LaGuardia, and Newark.

Question 12

What if my flight is delayed or arrives early?

Accepted Answer

Fortunately, we monitor flights. We arrive shortly before your flight lands. Earlier or later makes no difference—we track your flight in real-time.

Question 13

How much wait time is included at the airport?

Accepted Answer

For domestic flights we allow 40 minutes after landing at no cost. For international flights we allow 60 minutes after landing before incurring a charge.

Question 14

Why are flight details important?

Accepted Answer

Flight details are important! We monitor flights at both the dispatch and driver level. This ensures we arrive promptly, whether your flight is early or delayed.

Question 15

How does pricing work?

Accepted Answer

Pricing is currently a flat rate from point to point. It provides the most value for your transfer.

Question 16

Is gratuity included in the price?

Accepted Answer

Gratuity is never included. It is a decision you and only you make depending on the service you receive.

Question 17

Are there any additional fees (tolls, parking, etc.)?

Accepted Answer

We include tolls and fees on all our rides. It's neat and seamless—no surprise charges.

Question 18

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and then some. We often will send your bill in advance when given enough notice, so you will have many different options to use to pay.

Question 19

Do you offer corporate accounts or billing?

Accepted Answer

Corporate accounts are most welcome! Shoot us an email at info@jupitercarservice.com and let's start the conversation.

Question 20

What types of vehicles do you have?

Accepted Answer

We offer sedans, minivans, SUVs, and large SUVs to accommodate different group sizes and luggage needs.

Question 21

How many passengers can you accommodate?

Accepted Answer

In a single vehicle we can fit from 1 to 6 people. More riders will need to be divided among more vehicles.

Question 22

Is WiFi available in the vehicles?

Accepted Answer

WiFi is currently not available in all our vehicles. Please inquire when booking if this is important for your trip.

Question 23

How will I know my driver has arrived?

Accepted Answer

A message is sent via SMS and if we have your email, then you are sent an email too, notifying you that your driver is on location.

Question 24

How do I reach my driver or dispatch if needed?

Accepted Answer

Always refer back to our main line, (718) 499-2222, for direct driver contact or dispatch assistance.

Question 25

Do you provide text updates during my ride?

Accepted Answer

Text updates are available along all stages of an ongoing transfer, keeping you informed every step of the way.

Frequently Asked Questions

Booking & Scheduling

Services & Amenities

Airport Service

Pricing & Payment

Vehicles & Capacity

Communication & Updates

Still Have Questions?