Terms of Service

How to Book

• Bookings can be made through our website, phone, or WhatsApp
• All bookings require customer name, contact information, pickup/drop-off locations, date, and time
• Airport pickups require flight information for monitoring purposes
• You will receive a confirmation via email or SMS once your booking is confirmed

Booking Confirmation

A booking is only confirmed once you receive a confirmation from Jupiter Car Service. We reserve the right to decline any booking request at our discretion. Confirmation will include your booking reference number, pickup details, and estimated fare.

Booking Modifications

Customers can change pickup details (time, location, or other trip details) with no penalties as late as 4 hours in advance of the scheduled pickup time. To modify your booking, please contact us immediately at (718) 499-2222 or info@jupitercarservice.com.

Cancellation Terms

• More than 4 hours before pickup: Full refund, no cancellation fee
• Less than 4 hours before pickup: Please contact us at (718) 499-2222 to discuss an appropriate refund amount. We will work with you to accommodate your situation fairly.
• No-shows: If you fail to appear at the scheduled pickup location and do not contact us, the full fare may be charged

How to Cancel

To cancel your booking, contact us immediately by phone at (718) 499-2222 or email at info@jupitercarservice.com with your booking reference number. Cancellations are effective upon confirmation from our team.

Payment Options

For Pre-Paid Bookings (Advance Reservations):

• All major credit cards (Visa, Mastercard, American Express, Discover)
• ACH bank transfers

For On-Demand Rides (Immediate Service):

• Credit cards
• Cash

Pricing and Fares

• Airport Transfers: Flat rates based on pickup/drop-off locations, number of passengers, and child seats required. Rates are all-inclusive (tolls, fees, taxes included).
• Local NYC Rides: We will respond with a quote based on your trip details
• Out-of-Town Trips: Custom pricing provided upon request
• Gratuity: Gratuity is not included in quoted rates and is at your discretion

Pickup and Drop-off

• Please be ready at the designated pickup location at your scheduled time
• For airport pickups, our driver will monitor your flight and adjust pickup time accordingly
• We recommend providing accurate contact information for coordination
• If you cannot locate your driver, call our dispatch at (718) 499-2222

Passenger Responsibilities

• Passengers must behave respectfully toward drivers and other passengers
• No smoking, vaping, or illegal substances in vehicles
• Children must use appropriate car seats (we provide upon request)
• Pets are welcome but must be in carriers or properly secured (notify us in advance)
• Passengers are responsible for all personal belongings

Driver Rights

• Drivers reserve the right to refuse service to intoxicated or disruptive passengers
• Drivers may end trips early if passengers violate terms or behave unsafely
• No refund will be provided for trips terminated due to passenger misconduct

Limitation of Liability

• Jupiter Car Service is not liable for indirect, incidental, or consequential damages resulting from service delays, cancellations, or interruptions
• We are not responsible for missed flights, appointments, or connections due to traffic, weather, road conditions, or other circumstances beyond our control
• Personal belongings left in vehicles are not our responsibility. We will make reasonable efforts to return lost items if reported promptly
• Maximum liability is limited to the amount paid for the specific ride in question